Avatar & Appearance

Help, I Appear As A Cloud

The best way is to check if you are wearing all the required parts: skin, eyes, shape, hairbase. If you are and it doesn't work, try removing all other clothing layers because you might be wearing something the database can’t find. (There are times it could take longer for your avatar to rez in this usually takes no more than 15 - 20 minutes.) If all else fails then please submit a ticket and we will look into this for you.

I Logged In For The First Time And Don't Like The Way My Avatar Looks

You can change the appearance of your avatar by visiting our Freebie Shop on Welcome Island or by shopping in any number of stores in Virtuality. For a list of stores just use our Destination Page to search for what you need.

My Facelight Isn't Working

Facelights work in Virtuality. If you’re having issue not seeing the facelight try changing your environment settings. If you still can’t see it, try to relog, this should solve your issue.

People Are Seeing My Avatar Ruthed How Do I Fix This

Logging out then back in will fix the issue of your avatar being ruthed.